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CasinoVibes Privacy Policy

At CasinoVibes, we are committed to protecting your personal data and ensuring your privacy is respected at every step of your experience on our platform. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our services at https://www.casinovibes.com/. We encourage you to read this document carefully before creating an account or interacting with our casino. By using CasinoVibes Casino, you acknowledge that you have read and understood the practices described below.

1. Who We Are

Our platform is operated by TH Gambling N.V., a company registered under number 146982, with its registered office at 6 Telamonstraat, Willemstad, Curaçao. We hold a valid gaming licence issued by the Government of Curaçao (GCB), licence number OGL/2024/1468/1024. As the data controller, we are responsible for the personal information you provide when using Casino Vibes. If you have any questions about how we handle your data, please do not hesitate to contact us at support@casinovibes.com.

2. Information We Collect

When you register and use our services at CasinoVibes, we may collect the following categories of personal information:

2.1 Registration and Identity Data

  • Your full name, date of birth, and nationality
  • Email address, phone number, and residential address
  • Username, password, and account preferences
  • Government-issued identification documents for KYC (Know Your Customer) verification

2.2 Financial and Transaction Data

  • Payment method details (e.g., Visa, Mastercard, Interac, Skrill, Neteller, cryptocurrency wallet addresses)
  • Deposit and withdrawal history, including amounts and timestamps
  • Bonus usage and wagering records related to promotions such as our welcome offer or Weekend Rakeback Race

2.3 Technical and Usage Data

  • IP address, browser type, and device information
  • Pages visited, session duration, and gaming activity on Casino Vibes
  • Cookies and similar tracking technologies (see Section 6)
  • Login timestamps and access logs

2.4 Communications Data

  • Records of your interactions with our customer support team via live chat, email, or phone
  • Feedback, complaints, and correspondence

3. How We Use Your Information

Here at CasinoVibes, we use your personal data for a range of lawful purposes directly related to providing our services:

  • Account management: We use your registration data to create, verify, and maintain your Casino Vibes account.
  • Identity verification: We are legally required to verify your identity and age before allowing you to play, deposit, or withdraw funds.
  • Processing transactions: We process your deposits and withdrawals, supporting currencies including CAD, EUR, USD, GBP, NOK, and various cryptocurrencies.
  • Bonuses and promotions: We use your data to administer promotions, including the CasinoVibes Championship leaderboard, free spins, and our Refer a Friend programme.
  • Responsible gambling: We monitor your gaming activity to identify potential problem gambling behaviour and offer appropriate tools and interventions.
  • Legal compliance: We retain and process data to comply with anti-money laundering (AML) regulations and our obligations under our Curaçao gaming licence.
  • Customer support: We use your contact and communication data to resolve queries submitted through live chat, email, or phone.
  • Marketing: With your consent, we may send you promotional communications about new games, Casino Vibes free spins, or exclusive offers.

4. Legal Basis for Processing

Our processing of your personal data is based on the following legal grounds:

  • Contractual necessity: Processing required to fulfil our obligations under your account agreement with us.
  • Legal obligation: Processing necessary to comply with applicable laws and regulatory requirements.
  • Legitimate interests: Processing carried out to protect the integrity of our platform and prevent fraud.
  • Consent: Where you have explicitly agreed to receive marketing communications or non-essential cookies.

5. Sharing Your Information

We at CasinoVibes do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

  • Payment processors: We share necessary financial data with providers such as CoinsPaid, MuchBetter, MiFinity, and Interac to facilitate secure transactions.
  • Game providers: Technical data may be shared with our 52 game providers — including Evolution, Pragmatic Play, Hacksaw Gaming, and NetEnt — to enable gameplay.
  • Regulatory authorities: We may disclose your data to the Government of Curaçao or other competent authorities if required by law.
  • Fraud prevention services: We share data with third-party verification and security services to protect our platform and users.
  • Group companies: As a sister brand of ArcaneBet, data may be shared within our corporate group for administrative and compliance purposes.

6. Cookies and Tracking Technologies

Our CasinoVibes platform uses cookies and similar technologies to enhance your experience, analyse traffic, and personalise content. We use the following types of cookies:

  • Essential cookies: Required for basic site functionality, such as maintaining your Casino Vibes login session.
  • Analytics cookies: Help us understand how players interact with our platform so we can improve our services.
  • Marketing cookies: Used to serve relevant promotional content, including information about no deposit offers where applicable.
  • Preference cookies: Store your language and display settings across sessions.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our site.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law. In most cases, we are obligated to keep financial and identity records for a minimum of five years following the closure of your account, in accordance with anti-money laundering regulations.

8. Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data held by us:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate or incomplete data
  • The right to request deletion of your data, subject to legal retention obligations
  • The right to object to or restrict certain types of processing
  • The right to withdraw consent for marketing communications at any time
  • The right to data portability where technically feasible

To exercise any of these rights, please contact our support team at support@casinovibes.com or by phone at +31 6 44 28 36 07. We will respond to your request within a reasonable timeframe.

9. Security Measures

We take the security of your personal data seriously. Our CasinoVibes infrastructure employs industry-standard encryption, firewalls, and access controls to protect your information from unauthorised access, loss, or disclosure. We regularly review and update our security practices to maintain a safe environment for all players.

10. Restricted Jurisdictions

Our services are not available in certain countries, including but not limited to the United States, United Kingdom, Australia, Germany, France, and Sweden. We do not knowingly collect personal data from individuals in these restricted territories. If you access Casino Vibes from a restricted jurisdiction, you must cease using our services immediately.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer. When we make significant changes, we will notify you via email or a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way our CasinoVibes team handles your personal information, please reach out to us through any of the following channels:

  • Email: support@casinovibes.com
  • Phone: +31 6 44 28 36 07
  • Live Chat: Available on our website daily from 08:00 to 02:00 CET
  • Registered Address: TH Gambling N.V., 6 Telamonstraat, Willemstad, Curaçao

We are here to help and will always strive to address your concerns promptly and transparently.

Content updated: July 13, 2026